Terms of Use – Story Genie Books

Eligibility

Story Genie is intended for adults age 18 or older. Only adults may:

• Create accounts
• Submit payment information
• Provide personalization details for a child
• Approve the use or storage of child personalization information

We do not knowingly allow children under 13 to interact directly with our service.

Use of Story Genie confirms you are an adult and responsible for any information provided on behalf of a child.

Custom Children's Books and Personalization

Our service allows adults to personalize printed children’s books. Personalization details may include a child’s name, age, traits, or an optional photo to ensure accuracy.

Adults are responsible for:

• The accuracy and lawfulness of submitted information
• Confirming spelling, names, and details before purchase
• Ensuring personalization is appropriate for inclusion in a children’s book

Once a book begins production, personalization details cannot be changed.

Order Fulfillment

When an order is placed, we use the submitted personalization details to design, print, and ship the book. Accurate shipping information is required.

Estimated delivery timeframes may vary and are dependent on printing and shipping carriers. We will communicate delays when possible, but delays outside our control are not grounds for automatic refunds.

Our Satisfaction Guarantee

Satisfaction guaranteed. We’ll work with you until it’s just right. If we can’t make it right, we’ll make it up to you.

That promise is a commitment to the outcome: a book you and your child are proud of. Here is exactly what it means, in the order it happens:

1. Edit until it’s right. After purchase you can edit every page, as many times as you like, until printing starts. Change the words, repaint the art, even swap a name.
2. A real person steps in. If you’re still not happy with the book, contact us. Someone on our team will work with you directly until it’s right.
3. We replace what’s wrong. If your printed book arrives damaged, incorrect, or defective, or doesn’t arrive, tell us within 30 days. See Refunds and Issue Resolution below.
4. We make it up to you. If after all of that we still can’t make it right, we’ll make it up to you. That can include a discount or a refund, at our discretion.

Because every book is personalized and printed to order, we do not offer automatic returns or refunds once printing starts. What we commit to is the result. We keep working with you until your book is right.

Refunds and Issue Resolution

Because produced books are unique and personalized for each customer, refund or replacement requests are evaluated on a case-by-case basis.

If your order arrives damaged, incorrect, defective, or materially different from what was submitted, contact support@storygeniebooks.com and we will review the request and work toward a fair resolution.

We may request photos or additional details to verify an issue.

User Content Responsibility

All personalization details, including text, photos, traits, and descriptive inputs submitted by adults, are considered “User Content.”

You confirm that User Content:

• Is lawful and does not infringe on the rights of others
• Is appropriate for inclusion in a children’s book
• Does not violate these Terms or applicable law
• Is provided voluntarily and with authority to do so

We may refuse, modify, or cancel a book containing content that is unlawful or inappropriate.

License to User Content (narrow, fulfillment-only)

By submitting User Content (photos, names, traits, or descriptive details), you grant Story Genie a non-exclusive, non-transferable, revocable license to use, modify, store, and reproduce that content solely to fulfill your order, including generating the personalized illustrations and narrative, processing payment, providing customer support, printing your book, and handling reprints you request.

This license terminates automatically when your User Content is deleted under our retention policy (see Privacy Policy: Data Storage and Retention) or when you request earlier deletion, whichever is sooner.

We do not claim ownership of your User Content. We do not license your User Content to third parties for marketing, advertising, AI model training, or any purpose unrelated to fulfilling your specific order. You retain all rights you had in the content before submitting it.

Personal Use License

Printed Story Genie Books are licensed for personal, non-commercial use only. You may not reproduce, resell, distribute, or commercially exploit Story Genie designs, illustrations, layouts, or stories without written permission.

Digital previews, characters, layouts, and printed materials are Story Genie intellectual property.

Privacy and Parental Rights

Our handling of personalization information, child data rights, retention rules, and deletion procedures are described in our Privacy Policy, which forms part of these Terms.

By using our service or placing an order, you acknowledge acceptance of both the Terms of Use and Privacy Policy.

Fictional Characters Disclaimer

All stories, characters, places, events, and illustrations created by Story Genie are fictional. Any resemblance to real persons (living or deceased), actual events, or existing fictional characters is purely coincidental.

User-submitted personalization details may cause incidental resemblance, which is not intended to depict real individuals.

Intellectual Property

The Story Genie website, illustrations, design templates, narrative content, characters, layouts, and related creative materials are protected intellectual property.

You agree not to:

• Copy, scrape, or redistribute Story Genie content
• Reproduce printed books for commercial purposes
• Modify or reverse engineer any part of the service
• Use Story Genie content without written permission

Ownership of intellectual property remains with Story Genie at all times.

Disclaimers & Limitation of Liability

The Story Genie service and products are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law:

• We disclaim implied warranties, guarantees, or fitness for a particular purpose.
• We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or business interruption.
• Our total liability related to a specific order will not exceed the amount paid for that order.

Some jurisdictions do not allow certain limitations, so portions of this section may not apply.

Indemnification

You agree to indemnify and hold harmless Story Genie from any claims, losses, or damages resulting from:

• Misuse of the service
• Violation of these Terms
• Submission of unlawful or inappropriate User Content
• Infringement of third-party rights arising from personalization details you submit

Service Availability

We may modify, suspend, or discontinue features or portions of the service without notice. We are not liable for interruptions caused by hosting providers, printing delays, shipping carriers, or third-party infrastructure.

Termination

We may suspend or terminate access to the service at our discretion if you violate these Terms, misuse the service, or submit inappropriate content.

Dispute Resolution & Governing Law

These Terms are governed by the laws of the State of Texas. Any dispute arising from your use of Story Genie will be resolved in the courts of Dallas County, Texas.

Changes to These Terms

We may update these Terms as our service or legal requirements evolve. Updated Terms will be posted on this page and apply immediately to future use.

Links

For more information, please review our:

• Privacy Policy
• Data Deletion Request

Contact

For support, questions, or issue resolution:

Email: support@storygeniebooks.com